Refund Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
- Product is defective
- The product must be in original packaging
- The product must be unused
- The product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA).
Returns will not be accepted without a valid Return Merchandise Authorization. Returns can be mailed to: Bartons Cottage, Blackheath Lane, Albury, Surrey, GU5 9AU. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to vobana@me.com
This document was last updated on July 1, 2020